Top Skills for Customer Service
Customer service - we love it, we hate it. Many consider customer service the starting and ending point of their interactions with companies. Great customer service can keep customers coming back again and again, while the exact opposite is true of poor customer service. In the job market, customer service positions abound. In all fields and all industries, there is need for good, customer service representatives continues to grow.
In order to land a great job in this job market, there are a few skills you must have mastered, though. Keep reading to learn the top skills for customer service.
Killer Communication Skills
Customer service is all about communication. Communication does not just mean talking, though. The most vital communication skill for customer service is listening. The customer service rep is there to hear the problem and figure out how to fix it. Beyond listening, the rep also needs to be able to deliver information to the customer in a clear and positive way.
This may seem surprising but think about your own customer service experiences. The best customer service always happens when you feel like the rep on the other end cares about your problem and is working along with you to resolve it. Empathy is a characteristic that can really make all the difference in the world of customer service.
Not everyone will appreciate the efforts being made. Customer service reps, more than other employees, often get the brunt of customers' frustrations. In most cases, the original problem had nothing to do with the rep themselves, but that doesn't change the fact that they will be the ones to get the reaction from the customer. Self-control is vital when handling angry customers.
Customer service is a wonderful job market that provides lots of flexibility and work from home options when possible. In order to succeed in this field, these three skills should be top of your list.Job Search Tips