May 25, 2017 | Retail Career Search

Yes, it is possible to make your customer service resume stand out from the crowd and get the hiring manager to believe you are the best possible fit for the job. In building the perfect customer service resume, there are a few key strategies you’ll have to implement to really impress the hiring manager.

1. Keep your resume clean, easy-to-read and free of easily avoidable mistakes

This is a really basic tip that is constantly restated across creating resumes for any job. If the design of your resume isn’t easy to scan, or if you make the hiring manager work too hard to read it, you’re doing yourself a huge disservice.

Your resume needs to be a concise and accurate representation of your work history. Ensure that your final draft is free of spelling and grammar mistakes. Making any of these easily avoidable mistakes can get your resume into the rejection pile.

2. Specify the technology you’ve used

Customer service involves communicating with customers through a variety of different means, from emails to phone calls to convenient chat systems. To manage these several forms, companies often use a single software system to handle customer communication. If you are familiar with popular ones, such as LiveAgent, that could get you a leg up on the competition.

Even if you don’t use that company's communication management system, if you’ve used any software similar to that, then that’s only a plus for you. The hiring managers will see this as a positive asset because you’ll likely learn the software faster than those without this experience.

3. Make your resume interesting by quantifying any success at your last work place

Try and determine your own customer satisfaction rating. Give them some sort of quantification of your skills. How many customer complaints were you able to address? What was your success rate? This will help the hiring manager to see how effective you were at your job. Be sure to include just how long it typically took you to solve a customer complaint or issue. Hiring managers want to make sure you that you are efficient relative to the customer problems.

It’s important to keep in mind that some customer service agents may need nearly an hour to solve customer issues, while others can solve complaints in a matter of minutes. It all depends on the type of company you were at. You’ll need to explain and justify the number of complaints you solved.

4. Be sure to list any promotions you’ve received

Were you given any extra responsibilities or leadership roles at your previous job? If so, be sure to include that in your resume to make it shine. This shows hiring mangers that, in the past, you’ve gone above and beyond the average customer service agent and that you were motivated to do your job well.

The more dedicated of an employee you can show yourself to be, the more likely you’ll get that customer service position you’ve been eyeing.

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